Privacy Policy for Ored Plan Connect
Ored Plan Connect ("we," "our," or "us") is committed to protecting the privacy of our customers and users. This Privacy Policy describes how we collect, use, and share information when you use our telecommunications services, including prepaid and postpaid SIM card services, international roaming, data bundles, eSIM provisioning, mobile number portability, value-added services, and corporate mobile solutions through our site or direct interactions.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: Such as your name, date of birth, nationality, Qatar ID number, passport details, address, and contact information (phone number, email address). This is collected when you activate a SIM card, register for services, or contact us.
- Service Usage Information: Details about how you use our services, including call records (numbers called and received, date, time, duration), data usage, service subscriptions, and service preferences.
- Payment Information: Records of payments made for services, although we do not store full credit card details. This may include transaction amounts and dates.
- Technical Information: Device information (e.g., IMEI, device type, operating system), IP address, browser type, and diagnostic data related to network performance and service issues.
- Location Information: General location information derived from your IP address or cell towers to provide location-based services or for network optimization, with your consent where required.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To activate SIM cards, process service subscriptions, manage accounts, enable mobile number portability, provide eSIM services, and deliver value-added mobile services.
- Customer Support: To respond to your inquiries, provide technical support, and resolve service-related issues.
- Billing and Payments: To process payments, issue invoices, and manage billing for our services.
- Service Improvement: To improve the quality and features of our network and services, develop new offerings, and personalize your experience.
- Marketing and Promotions: To send you updates, offers, and promotions about our services that may be of interest to you, based on your preferences, with your consent where required. You may opt out of marketing communications at any time.
- Fraud Prevention and Security: To detect and prevent fraud, abuse, and other malicious activities, and to maintain the security of our network and systems.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and governmental requests, including those related to telecommunications services in Qatar.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: With trusted third-party vendors and partners who perform services on our behalf, such as network operators (e.g., Ored network for connectivity), payment processors, customer support providers, and IT service providers. These parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our site of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with your explicit consent or at your direction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure storage, and regular security assessments. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining information for the duration of your service subscription, and for a reasonable period thereafter for analytical and record-keeping purposes, or to comply with our legal obligations.
6. Your Rights
Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: To request a copy of the personal information we hold about you.
- Right to Rectification: To request that we correct any inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): To request the deletion of your personal information under certain circumstances.
- Right to Restriction of Processing: To request that we restrict the processing of your personal information under certain conditions.
- Right to Data Portability: To request that we transfer your personal information to another organization or directly to you, under certain conditions.
- Right to Object: To object to our processing of your personal information for direct marketing purposes or under certain other conditions.
To exercise any of these rights, please contact us using the contact details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our site or through other appropriate communication channels. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ored Plan Connect
14 Al Corniche Street, Floor 3
Doha, 12345
Qatar